Session 3: Non-Verbal Communication
Unit 1: Communication Skills
Textual Question-Answers
Check Your Progress
A. Multiple choice questions
1. Which of these is a positive (good) facial expression?
(a) Staring hard
(b) Nodding while listening
(c) Wrinkled forehead
(d) Looking away from the speaker
Ans: (b) Nodding while listening
2. What does an upright (straight) body posture convey/show?(a) Shyness
(b) Fear
(c) Confidence
(d) Intelligence
Ans: (c) Confidence
3. Which of these is not an appropriate non-verbal communicationat work?
(a) Putting arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture
Ans: (a) Putting arm around a coworker’s shoulder
4. When you are preparing for a presentation, you should………………….
(a) focus on the objectives of the presentation
(b) practice your speech in front of a mirror or friend
(c) do rehearsals to time your presentation of slides
(d) All of the above
Ans: (d) All of the above
B. Put a mark against the actions below which are incorrect fordemonstrating the use of non-verbal communication
Ans:
Laughing during formal communication – Incorrect
Scratching head – Incorrect
Smiling when speaking to a friend – Correct
Nodding when you agree with something – Correct
Standing straight – Correct
Yawning while listening – Incorrect
Sitting straight – Correct
Maintaining eye contact while speaking – Correct
Biting nails – Incorrect
Firm handshake – Correct
Clenching jaws – Incorrect
Looking away when someone is speaking to you – Incorrect
Intense stare – Incorrect
C. Short answer questions
1. Give examples of any four common signs used for visual communication.
Ans: Four common signs used for visual communication are: Road signs (e.g., stop sign, pedestrian crossing), Symbols on electrical appliances (e.g., power on/off, hazard symbol), Directional signs in buildings (e.g., exit, washroom), Safety signs in workplaces (e.g., wear a helmet, caution wet floor)
