Session 1: Introduction to Communication
Unit 1: Communication Skills
Textual Question-Answers
Check Your Progress
A. Multiple choice questions
1. What is the purpose of communication?
(a) Inform (tell someone about something)
(b) Influence (get someone to do something you want)
(c) Share thoughts, ideas, feelings
(d) All of the above
Ans: (d) All of the above
2. Which of the following methods are used to receive informationfrom the sender through a letter?
(a) Listening
(b) Speaking
(c) Reading
(d) Writing
Ans: (c) Reading
3. How do you receive information on phone?
(a) Listening
(b) Speaking
(c) Reading
(d) Writing
Ans: (a) Listening
B. Match the columns
Column A: Communication Barriers 1. Language
2. Emotional
3. Environmental
4. Cultural
Column B: Examples
A. Trying to read a book when somebody else is watching TV in the sameroom.
B. In some cultures, wearing shoes and walking inside the kitchen isconsidered rude and disrespectful.
C. Talking in Hindi when others know only Tamil.
D. Parent is not talking to the child.
Ans:
1 – C
2 – D
3 – A
4 – B
C. Short answer question
1. Write down the seven factors affecting perspectives in communication.
Ans: The seven factors affecting perspectives in communication are: Age, Gender, Culture, Religion, Education, Experiences, Socio-economicbackground
2. Give an example of the following:
(a) Clear communication
Ans: A teacher explaining a concept using simple words and examples sothat all students understand.
(b) Complete communication
Ans: Sending an email with all necessary details, attachments, andinstructions so that the receiver can act without needing further clarification.
