Session 3: Non-verbal Communication
Unit 1: Communication Skills
Textual Question-Answers
Check Your Progress
A. Multiple choice questions
Read carefully all the options given below the question and choosethe correct option(s).
1. Which of these is a positive (good) facial expression?
(a) Staring hard
(b) Nodding while listening
(c) Wrinkled forehead
(d) Looking away from the speaker
Ans: (b) Nodding while listening
2. What does an upright (straight) body posture convey or show?(a) Shyness
(b) Fear
(c) Confidence
(d) Intelligence
Ans: (c) Confidence
3. Which of these is not an appropriate non-verbal communicationat work?
(a) Putting arm around a coworker’s shoulder
(b) Shaking hands firmly
(c) Looking at the speaker with a smile
(d) Standing with an upright posture
Ans: (a) Putting arm around a coworker’s shoulder
4. When you are preparing for a presentation, you should(a) focus on the message
(b) practice hand gestures
(c) try different speaking techniques
(d) All of the above
Ans: (d) All of the above
B. Now let’s have a recap of what you have understood by nonverbal communication. Put a X mark against the actions below whichare bad for non-verbal communication.
Ans:
Laughing during formal communication — X
Scratching head — X
Smiling while speaking to a friend
Nodding when you agree with something
Standing straight
Yawning while listening — X
Sitting straight
Maintaining eye contact while speaking
Biting nails — X
Firm handshake
Clenching jaws — X
Looking away when someone is speaking to you — X
Intense stare — X
C. Subjective question
1. Draw any two common signs used for visual communication.
Ans: Two common signs used for visual communication are:
1. Stop sign: This sign is generally red in colour with the word “STOP” written on it. It is used on roads to indicate that vehicles must stop.
2. No smoking sign: This sign shows a cigarette with a red circle and adiagonal line across it. It indicates that smoking is not allowed in that area.
