Session 1: Introduction to Communication
Unit 1: Communication Skills
Textual Question-Answers
Check Your Progress
A. Multiple choice questions
Read carefully all the options given below the question and choosethe correct option(s).
1. What is the purpose of communication?
(a) Inform (tell someone about something)
(b) Influence (get someone to do something you want)
(c) Share thoughts, ideas, feelings
(d) All of the above
Ans: (d) All of the above
2. Which of the following method is used to receive informationfrom the sender?
(a) Listening
(b) Speaking
(c) Telling
(d) Writing
Ans: (a) Listening
3. By which action can a sender send his or her messages?(a) Listening
(b) Speaking
(c) Sleeping
(d) None of the above
Ans: (b) Speaking
B. Match the Following
Column A — Column B
Communication Barriers — Examples
Ans:
1. Language: C. Talking in Hindi when others know only German
2. Emotional: D. Teacher is too angry and is not willing to accept anyreason from a student who is late for an examination
3. Environmental A. Taking an official call on your mobile wherethe mobile phone reception is poor
4. Cultural: B. Hugging a person in a foreign country where such anact is rude and disrespectful
C. Subjective question
1. Write down the seven factors affecting perspectives in communication. Provide examples, explaining how each factor affectscommunication.
Ans: The seven factors affecting perspectives in communication are asfollows:
1. Culture: Culture affects how people behave, speak, and interpret messages. For example, direct eye contact is considered respectful in somecultures, while in others it may be seen as rude.
2. Past experiences: Previous experiences influence how a personunderstands a message. For example, if a student was scolded earlier for askingquestions, they may hesitate to speak again.
3. Education: Education level affects understanding and interpretation ofinformation. For example, technical terms may be easily understood by trainedpersons but not by others.
4. Emotions: Emotional state such as anger, stress, or happiness affect communication. For example, an angry person may not listen properly andmay misunderstand the message.
5. Attitudes and beliefs: Personal attitudes and beliefs shape how messagesare received. For example, if someone believes a subject is difficult, they maylose interest before listening properly.
6. Values: Values guide what a person considers important. For example, aperson who values punctuality may feel disrespected if someone arrives latefor a meeting.
7. Environment: Surroundings such as noise, poor lighting, or crowd affect communication. For example, loud noise in a workshop can make it difficult to hear instructions clearly.
