Session 5: Communication Styles – Assertiveness
Unit 1: Communication Skills
Textual Question-Answers
Check Your Progress
A. Multiple choice questions
Read carefully all the options given below the question and choosethe correct option(s).
1. You have been standing in a queue for a long time to buy ticketsfor a movie. A man suddenly comes and stands in front of you, out ofturn. What should you do?
(a) Scream at the person so that he never repeats the mistake
(b) Inform him politely that there is a queue and everyone is waiting fortheir turn
(c) Stay quiet and let the person go ahead
(d) Do not say anything directly, but complain about him to other people
Ans: (b) Inform him politely that there is a queue and everyone is waitingfor their turn
2. A good friend of yours is very upset as her best friend has had aterrible accident. You are tired from the day’s work. The phone ringsand the caller I.D. shows that it’s her. What should you do?
(a) Ignore the call because you are tired
(b) Answer the call and talk to her for as long as she wants to
(c) Tell her that you are too tired and she should call someone else
(d) Listen to her for some time and then tell her that you will talk againtomorrow
Ans: (d) Listen to her for some time and then tell her that you will talkagain tomorrow
3. Your friend wants you to come play basketball with him but youhaven’t finished your homework that is due tomorrow. He insists thatif you don’t come they will not win and it will be your fault. He keepsinsisting and even asks other people to convince you to play the match. What should you do?
(a) Play the match because otherwise your friend will be upset
(b) Play the match and make some excuse to your teacher about thehomework
(c) Make an excuse that you are sick and avoid playing the match(d) Explain clearly that you need to complete your homework, so you cannot play
Ans: (d) Explain clearly that you need to complete your homework, soyou cannot play
B. Subjective question
1. List 3-4 examples of effective communication styles that you haveseen your family, friends, and teachers generally use.
Ans: Some examples of effective communication styles used by familymembers, friends, and teachers are:
1. Active listening: They listen carefully without interrupting and showinterest by nodding or responding appropriately.
2. Polite and respectful speaking: They use polite words and a calm tonewhile speaking, even during disagreements.
3. Clear and simple language: They explain ideas clearly using simplewords so that everyone can understand easily.
4. Giving constructive feedback: They point out mistakes in a positiveway and also suggest how to improve.
